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Performance Based Management Book

This book is based on more than twenty-five years of experience witnessing managers and supervisors succeed despite inept leadership, ill-formed human resource policies, and inadequate information and communication systems. They succeeded because of their respect for others, their ingenuity in addressing problems, and mostly because of their unwavering optimism. I have immense respect for the people who live day-to-day with dysfunctional management systems. Geary Rummler said, “Put a good person in a bad system, and the system will win every time.”1 This may be true in many circumstances, but I see people succeeding in bad systems. This book is meant to help managers and supervisors become even more effective, whether they work in good or bad systems.

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Date: 03:Feb:2009