book-download Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work Book

Surviving Dreaded Conversations How to Talk Through Any Dif

Mgr.H | 2009 | ISBN: 0071630252 | 224 pages | PDF | 1,2 MB
The essential guide for managers and professionals dealing with difficult workplace conversations
Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.

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date Date: 29:Dec:2010
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isbn ISBN: 0071630252
format Format: pdf book
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