HOTEL MANAGEMENT AND OPERATIONS Book
As Denney would tell you, the first edition of this textbook project was originally born out of a range of frustrations. While there are many outstanding textbooks in the hotel management field that dealt with significant portions of operations, particularly housekeeping, front office, and food and beverage, there are very few that try to treat, in a balanced and indepth way, each department in the hotel. One frustration was that some texts that dealt with these departments spent an inordinate amount of time focused on one aspect of the hotel operations—usually either front of the house, food and beverage or marketing. Other departments, for better or worse, were treated as minor players.
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